MLB Anger

Dear MLB Online, $9.95 for the postseason seemed like a good deal, particularly since your highlight video and sample content was playing on my Linux laptop. This hadn't happened since you dumped Real after the first season. I dumped you after that, but I was suckered back in by this apparent ability to use Real streaming video. Now when I want to view an archived game, I discover that you haven't really brought Real back, but are sticking exclusively with Microsoft for the archives.

It's probably hopeless, but I demand my money back. I don't care what your terms of service say, buried deep as they are in your incredibly busy web interface, your front page screams "we support Linux!" by sticking archived video in my face using Real Media. It's also probably hopeless to add that this one pissed-off baseball fan will refuse ever to deal with MLB at the national level, and talk you down for the rest of his life if he doesn't get the refund and an apology, but I thought I'd mention it anyway.

Fondly,
Howard Owen Posted by hbo at October 17, 2005 11:44 AM | TrackBack